Security and privacy

Security and privacy: you approve every email

Recover works with your customers' names, your quotes and your invoices. That deserves care. The rule at the center of the product is simple: nothing is ever sent without your approval. The rest of this page explains the controls around it, in plain words.

01 · The approval gate

Nothing is ever sent without your approval

Recover finds and drafts. People decide. The gate is enforced by the system: an unapproved send is refused.

  1. Recover drafts

    A follow-up is written with the reason and the evidence rows attached. It is a draft, nothing more.

  2. A named person decides

    Approve, edit or reject. The decision is logged with who made it. Without an approval, a send is refused.

  3. Your mailbox sends

    The approved email goes out from your own Gmail or Outlook, with your signature and logo.

Guardrails you set

Beyond the gate, you set limits Recover will not cross: a maximum discount percentage and a maximum number of contacts per day. Custom Skills hold your rules, such as "never offer a discount above 5%" (example).

The Reva P1 desk robot, now a prototype, follows the same rule: she can tell you something waits, but she never approves or sends anything.

Try the gate

Example

Click into this panel, then press Y to approve, N to reject, R to read the draft.

1 of 2

Al Noor Trading LLC needs approval

Invoice INV-000101, friendly reminderAED 12,500

Why: 41 days overdue, AED 12,500 still owed.

Audit log

  1. No decisions yet.

02 · Privacy modes

Choose how much Recover sees

Three ways to give Recover the data it needs. Pick the one your IT and compliance rules allow. Select a route to see what stays with you and what reaches Recover.

Stays with you

  • Raw email stays on the device
  • The agent indexes email and accounting exports on your own computer

Reaches Recover

  • Only redacted records sync

Suits firms where raw email must not leave company computers. Windows only; installing needs admin rights.

How it works

  • Recover scans quotes, invoices, payments, contracts and email threads to find opportunities
  • Approved emails are sent from your own mailbox

Suits

Teams that want live follow-ups found as they happen, and are comfortable with a cloud mailbox connection.

How it works

  • No mailbox access needed
  • Recover only sees the rows you put in the template and upload

Suits

Anyone who wants a first result before connecting anything. It is the fastest route to a first result.

Copy the free data template (opens Google Sheets in a new tab)

03 · Own-mailbox sending

Emails go out from your mailbox, in your name

Approved follow-ups are sent from your own Gmail or Outlook, with your signature and logo. Your customers see an email from you, not from a tool they have never heard of.

04 · Data you control

Export, delete or clear, any time

  • Export your data whenever you want a copy
  • Delete your data when you no longer want it in Recover
  • Clear your data at any time

05 · Protection basics

Encryption, payments and sign-in

What we state here is what we can stand behind. No vague labels.

Encrypted in transit

All traffic is encrypted with HTTPS/TLS.

Encrypted at rest

The database is encrypted at rest by the cloud provider, on enterprise-grade cloud infrastructure.

Cards handled by Stripe

Card payments are handled by Stripe, so card numbers never touch Recover's servers.

Single sign-on

Admin sign-in supports single sign-on.

Need more detail for a vendor review? Talk to us and a person from Recover will reply.

06 · Responsible AI

AI that shows its work and waits for you

Recover uses AI to find and draft. It does not make decisions for you, and it does not replace your people.

Evidence behind every finding

Each opportunity shows its reason, the evidence rows (the email, the quote, the invoice), a score and a confidence. Finance can check every number.

No auto-send

Drafts are proposals. A named person approves, edits or rejects each one, and the system refuses an unapproved send.

Skills are your rules

Custom Skills are the house style, tone, etiquette, knowledge and limits you give Recover. Recover uses your data and your Skills in every scan and draft.

A business-grade model provider

Drafts are written with a leading AI model provider under a business agreement.

Questions

Questions your IT team will ask

Can Recover send an email without a person approving it?

No. Every follow-up is a draft until a named person approves it. An unapproved send is refused by the system, and every approval is logged with who approved it.

Does raw email leave our computers?

Not with the Windows local agent. The agent indexes email and accounting exports on your own computer; raw email stays on the device and only redacted records sync. With a Gmail or Outlook connection, Recover scans quotes, invoices and email threads to find opportunities. With the CSV route, Recover only sees the rows you upload.

Is our data encrypted?

Yes. All traffic is encrypted in transit with HTTPS/TLS, and the database is encrypted at rest by the cloud provider.

Who handles card payments?

Stripe. Card payments are handled by Stripe, so card numbers never touch Recover's servers.

Does Recover support single sign-on?

Admin sign-in supports single sign-on.

Can we export or delete our data?

Yes. You can export, delete and clear your data at any time.

Which AI does Recover use to write drafts?

Drafts are written with a leading AI model provider under a business agreement, running on enterprise-grade cloud infrastructure. Every draft still needs a person's approval before it is sent.

What does the Windows local agent need to install?

A Windows computer and admin rights to install it. It indexes email and accounting exports on that computer.

We have a security questionnaire. Who answers it?

This page lists what we can state today. Send your questionnaire or the standard your process requires through the contact page, and a person from Recover will reply.

Walk through it with us

Bring your IT questions. We will show you the controls.

Book a demo and see the approval gate, privacy modes and data controls on a live workspace. Or start the 14-day free trial with the CSV route, no mailbox access needed.

Book a demo Start free trial

Nothing is ever sent without your approval.